TRẢ LỜI THẮC MẮC

TRINH FASHION is a Vietnamese fashion brand established in 2000 by designer Trinh Bich Thuy. To date, TRINH FASHION has developed into a reputable fashion brand for domestic and international consumers, thanks to its aesthetically pleasing products, genuine quality, and strong imprint of traditional East Asian and Vietnamese culture. Designer Trinh Bich Thuy still holds the key position of Creative Director of the TRINH FASHION brand.

All TRINH FASHION products are made from natural materials.

For items that are out of stock, you can order custom-made clothing. You can schedule an appointment online via the website, send an email to contact@trinhfashion.com, or call 091.321.6605 to book an appointment at the TRINH FASHION boutique for measurements and further consultation.For customers outside of Hanoi, you can go to the sectionServices -> Order Online to receive advice and place orders online.

TRINH FASHION provides a warranty on all brand products with no time limit on purchase. Customers can bring used and damaged products in for repair.For customers outside of Hanoi, shipping costs will apply.

TRINH FASHION does not support product returns after purchase. You may exchange the product for another under the following conditions: The time from purchase to product exchange must not exceed 24 hours.The product is still in its original condition, with all tags intact, undamaged, clean, and free from any external damage.The product is defective due to manufacturing faults such as fabric defects, stitching errors, etc.Are you a resident of Hanoi?Note:Customers will be responsible for all shipping costs for returned or exchanged products.TRINH FASHION reserves the right to refuse product returns or exchanges if the situation does not meet the above conditions.For quilted jackets and custom-made items, TRINH FASHION does not offer exchanges or returns.